Privacy Policy

Last updated: May 24, 2026

This Privacy Policy explains how DirectionalPlan.com collects, uses, and protects information when you use the website and software.

1. Information We Collect

We may collect information you provide directly, including:

• Username
• Email address
• Password hash
• Account status and plan type
• Company, project, pad, well, wellbore, design, survey, target, polygon, and workspace data
• Support requests or emails you send to us

We may also collect basic technical information such as browser type, device information, IP address, log data, and usage activity needed to operate and secure the service.

2. How We Use Information

We use information to:

• Create and manage accounts
• Provide access to saved wells and workspaces
• Send email verification and password reset emails
• Provide support
• Improve the service
• Monitor security and prevent abuse
• Enforce account limits and access controls

3. Email

DirectionalPlan.com may send transactional emails such as account verification, password reset, account notices, and support replies.

Support emails may be sent to or from: help@directionalplan.com

4. Third-Party Services

DirectionalPlan.com may use third-party services to operate the platform, including hosting, email delivery, spam protection, analytics, DNS, and infrastructure providers.

Examples may include:

• Render for hosting
• Resend for transactional email
• Namecheap for domain and email services
• Cloudflare Turnstile for bot protection

These services may process limited information as needed to provide their services.

5. Data Security

We use reasonable technical and administrative measures to protect account and service data. However, no online service can guarantee complete security.

6. Data Retention

We retain account and workspace data as needed to provide the service, maintain records, improve reliability, and comply with legal or operational requirements.

You may request account deletion or data removal by contacting us.

7. Children

DirectionalPlan.com is not intended for children under 13. Do not use the service if you are under 13.

8. Your Choices

You may contact us to request help with your account, ask privacy questions, or request deletion of your account information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page.

10. Contact

For privacy questions, contact: help@directionalplan.com